Cancellation & Refund Policy
Last updated: 6 September 2026
We want every engagement to be fair to both sides. This policy explains what happens if a project is paused or cancelled.
Cancellation by the client
You may cancel a project with written notice. Work completed up to the cancellation date, including the current milestone in progress, is billable. Dedicated team and retainer engagements require 30 days' notice.
Refunds
Advance payments for work not yet started are refundable minus any third-party costs already incurred on your behalf (such as licences, domains or hosting). Payments for completed milestones and delivered work are non-refundable.
Cancellation by Nex Infosoft
If we are unable to continue a project, we refund any payment for work not delivered and hand over all completed work and assets.
Third-party services
Fees paid to third parties (app store accounts, hosting, SaaS subscriptions, ad spend) follow those providers' own refund terms.
How to request
Email Info@nexinfosoft.com with your project name. Approved refunds are processed to the original payment method within 10 working days.